FNB REFUSING TO PAY MY CLAIM GIVING ME STORIES TRYING TO CANCEL MY POLICY.

I pay R560 per month for my iPhone insurance and I thought it was covered but I can see I was conned.

I got ****** on the 3rd of march this year and today is the 25th after submitting all the documentation they wanted my claim has been ignored and not settled, everytime I call, they transfer me to someone new and that person promises me something else just to prolong this case and now I’m unable to access my accounts and they threatening to cancel my insurance, so tell me FNB how can I pay you when I got ****** and you don’t want to settle my claim so I can have a phone so I can access my accounts. To make matter worse I have been borrowing a phone to communicate with them and to even type this reveiw. Is this how you treat me. I’ve been paying your premiums no problem but now you doing me dirty like this. I’m really ****ed off I need my claim settled pls I need my phone. I can’t pay over R500 for insurance and only to have my phone ****** and then get told stories after stories when I claim and then you delay the process so you can cancel my policy. This is pure *******. First I talked to Solomon Mooka *** who assured me everything will be fixed swiftly and I was changed to Nzima, Ompilela *** who is always busy every time when I call ask does not like to reply to my emails, always tells me stores after stories whenever they decide to reply.