FNB REFUSING TO PAY MONEY I LOST DUE TO *****

On the 12th of September 2024, i got a notification from fnb about a *****ulent transaction, when i clicked on the app it was too late, R3200 went out of my account, i immediately reported the case and had all my bank cards canceled including my fnb app. Every single week i kept calling to find out what is the status about my ***** case they kept telling me it's under investigation. Today 17/10/24 i call again to find out what is happening the consultant tells me they sent me an email stating that the case was closed and my request for a refund wasn't accepted. I am not happy with the outcome of their investigation. And when I called again I was placed on hold for a good 30mns until the call dropped, I called again and they told me if I am not happy with the outcome I must contact ***. When I called they told me to call ***** department, it was a back and forth situation finally one of the ladies tells me to send an email to *** to fight the outcome of the investigation.i do not have the energy to be doing back and forth with fnb considering the fact that i bank with them and i they have insurance for such kind of incidents, i expect fairness when it comes to their loyal clients. On top of it all i got charged x2 125 for 2 cards because I canceled the cards in fear of the *****ster attempting to take my money again and I still get charged for new cards. IT IS NOT MY FAULT THAT I LOST MY MONEY AND I DEMAND A REFUND FNB i am willing to put all this on every social media platform that I have so that i can be heard and lastly I will take my business elsewhere!