FNB refusing to downgrade premier cheque account

Honestly the worst bank in South Africa. First they can't cancel my credit card, then suddenly my premier account proves impossible to downgrade. Had to resort to Hello Peter to cancel my credit card. So maybe this is the only way to get a response from FNB. So I requested at the same time that I requested my credit card to be cancelled, that my cheque account to a pay as you use account. According to FNB this was impossible I had to downgrade to gold and then to pay as you use. So I requested it to be downgraded to gold. Nothing happened. I complained about my credit card, once I received a call for my credit card I requested the account be downgraded again. I received a phone call on the 31 August from a lady working for FNB assuring me that she will downgrade my account and email me proof of this. Never received an email. I did receive an sms that said my account no longer qulaifies for the premier bundled pricing option on the 31st. Today I phoned to find out if my account has been downgraded to gold, no it hasn't. Want to speak a manager, places me on hold for 6 minutes just to tell me the manager is on another call. Pathetic service. Can't wait till the end of the month then I can just close my FNB accounts and have nothing to do with this *********** bank.