FNB refusing to close accounts to keep charging monthly fees

I have been trying to close my FNB accounts since the first week of December 2025. It is now January 2026, and FNB is still charging me fees for accounts I have officially requested to close multiple times. I have spoken to six different consultants (Tebello, Sherminor, Nompumelelo, Thulisile, Sina, and Sanelisiwe) via Secure Chat. On 4 December, I was promised closure within 7–10 days. On 12 December, FNB internally rejected the closure because of a "Shares Zero" account but failed to tell me, allowing fees to keep accruing. On 18 December, I followed their specific instruction to email the Shares Zero desk (Ref: ***) and gave explicit permission to donate my shares to clear the account. FNB has ignored my emails, ignored my chat instructions, and is effectively holding my profile hostage to collect monthly fees. This is a gross violation of "Treating Customers Fairly." I demand that FNB reverses all fees charged from 9 December onwards, executes the share donation I authorized weeks ago, and closes these accounts immediately. I have a full log of every chat and email and will be heading to the Banking Ombud if this isn't resolved today. Query Ref: ***