Fnb refusing to assist with debit order reversal

I wrote the below email and nobody wants to assist my 69 year old mother to reverse debit orders: "Greetings

I need assistance on behalf of my mum who is 69 years. My daddy recently passed away and he normally assisted her with cellphone banking. She does not know how to use cellphone and internet banking.

Her details are as follows:

NAME: SARAH JUNGITOO ID NO. *** ACCOUNT NUMBER: *** CELLPHONE BANKING CELL NUMBER : *** Last 6 digits of her FNB CARD is 495169 Expiry date 02/23 Cvv ending with ***9174

My mum needs these two debit orders for Discovery Insure reversed as a matter of urgency:

1. 10 September amount R2013.07

2. 1 October amount R2796.07

She has canceled the insurance contract with Discovery Insurance and wants it reversed. She does not know how to use the card and pin verification because she doesn't know how to do it because she doesn't know to much about cellphones.

Please can you assist her because she is stressed about the money as she only collects a social grant. Please help. She can be contacted on *** or ***. You can also contact me on ***.

Kind regards

Jennitha Jagadasan (Jungitoo) ***