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1 reviews | Active since Jul 2017

03 Apr 2018, 19:22

FNB Refusing tempory loan

Good day

Very disapointed in the service or should I say no service at FNB.

We ( me and my fiance), take a tempory loan every month. Reason being that he receives salary on two dates, small amount on 1st and rest of his salary on the 5th, however we need to pay our rent and certain accounts on rhe 1st.

So every month we take the tempory loan to cover expenses until the 5th. However every few months FNB refuse us the tempory loan. We do know that the bank is under no obligation to loan us money. However this is a short time loan, and very necesary.

Never have we payed late on this loan. So why does FNB all of a sudden refuse him? ( this loan is on his account, and not even a third of his income).

This refusal put us in a bad spot as our land lord sees us as bad payers of our rent.

Please can we solve this matter permanently, as it is very embarrasing.

FNB is incompitent in this matter, please solve this.

Juan Nel

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2018, 09:49
Official

Hello Fransie Louise Jacobsohn ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's update04 Apr 2018, 10:39
Reviewer Update
Still no feedback from FNB.
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2018, 10:51
Official

Good Day

Kindly be advised that the turn around time is 24-48 hours.

If you like you are most welcome to call the relevant department who can check your profile and provide you with an immediate response.

***.

Kind regards,