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FM
Floyd M

1 reviews | Active since Jul 2018

06 Jul 2020, 15:49

FNB Refusing me to Dispute Debit orders

I have called in and asked for the debit orders that I have been reversing for the past year and I being told that since march FNB hasn't been doing any reversals. I even sent a screenshot of the previous month reversals and the Portia(secure chat) said FNB doesn't do reversals and the service have been suspended. I don't even know why i still use this bank. every day you are told of new rules as if this is a mashonisa business. I am extremely furious. What's even worse the service that you receive from this secure chat is pathetic, one minute you are talking to this agent and the next minute you have been transferred to another agent. And you have to start from scratch to explain what you have already explained to the previous agent.

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Replies (4)
FM
Floyd M's update07 Jul 2020, 12:16
Reviewer Update
I am still waiting for FNB to contact me re this ref: 344***6NF. Is this going to take another year? Or maybe it's time I close this account.
FM
Floyd M's update07 Jul 2020, 13:22
Reviewer Update
Now Siyabonga from dispute department tells me that their systems are not responding, I must call them back. Is this a joke or what?
FM
Floyd M's update07 Jul 2020, 13:34
Reviewer Update
I have tried to call back and the automated system is telling me it doesn't pick up my 13 digit national ID and then hang up. Can you please close my account. I am tired of this nonsense.
FM
Floyd M's update07 Jul 2020, 15:01
Reviewer Update
This is really becoming frustrating. Perry from secure chats say she won't be able to assist me as they do not have access to the dispute department and then she provided me with the following numbers *** and *** and the automated recording can't match my ID and there are no other options.