FNB REFUSING 2 REFUND ME AS AGREED_I WNT MY MONEY

On 04 November I settled my credit card with R40849.67 and the following day I phoned and requested that FNB must close my credit card, the lady I spoke to told me that they owe me and amount of R827 that I requested that it be paid to my Business account as that is the only other account I have with FNB and she said it will be paid by Friday 06 November 2015.<br> <br> Today I noticed the amount has not been deposited into my account and when I phone FNB they made an about turn and now giving me stories that the excess money was for interest off which I was never told up to date.<br> <br> I want FNB to retrieve the conversation when I requested a settlement amount and the conversation as per the above reference what show me where I was ever told that.<br> <br> I sent an email to [Email Removed] which I have proof that it was read but they never responded to me.<br> <br> I want my money.