FNB refuses to take responsibility

After my first review, posted on Friday, I was asked to provide the full details of the purchaser of my property, if I was not the purchaser, so that a compalint could be logged under this person's profile. I even got a message on Saturday to ask me for more details. Today I was told they cannot do anything about this as I was a "third party" in the matter. The situationis that I am the de facto owner, having paid the purchase price, and having lived there for four years. The fact that the registered seller is another person is a private arrangement between us. I will be receiving the bulk of the purchase price. This just means that FNB refuses to acknowledge that thereis a problem, and they are allowing the problem, which was brought up by others on this website as well, to carry on. So nothing new, FNB refuses to take responsibility for their bad service, their unexplained dealys, and the incompetence of their staff in this matter right from the start.