FNB refuses to service existing clients, "too busy"

Shocking service from FNB to an existing client. Would you like a clidnt with millions in nett assdts, no debt and a monthly pay of more than R150,000 pm?

It is hard to see FNB (my bank) can be so harsh as to ignore the requests of an existing client for an upgrade from a savings account to the usual suite of accounts, on Private Wealh?

No reply from "***" ; my private banker (Mandy Frank) nor Private Wealth suite themselves. The client has tried to contact the call centre for days - no reply and no help.

Case Ref Number: CAS-***-H7S1S7