LJ
Lorraine J
1 reviews | Active since May 2020
03 Sept 2025, 17:36
FNB REFUSES to send me InContact updates.
Since April, I REPEATEDLY!!! requested and complained as I am not receiving InContact updates. On 16 August I went into a branch and received sms and e-mail confirmation that my InContact details were updated - still I am not receiving InContct updates!!!
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Replies (3)LJ
Lorraine J's updateReviewer Update
08 Sept 2025, 16:04So InContact decided to make this the branch's problem - this is NOT an issue at the branch!
I was now TWICE at the branch, despite all the hours I spent on the phone and this issue has NOT been addressed and NO follow up today, after I have been at the bank on Saturday!
I was now TWICE at the branch, despite all the hours I spent on the phone and this issue has NOT been addressed and NO follow up today, after I have been at the bank on Saturday!
LJ
Lorraine J's update08 Sept 2025, 16:04
Reviewer Update
So InContact decided to make this the branch's problem - this is NOT an issue at the branch!
I was now TWICE at the branch, despite all the hours I spent on the phone and this issue has NOT been addressed and NO follow up today, after I have been at the bank on Saturday!
I was now TWICE at the branch, despite all the hours I spent on the phone and this issue has NOT been addressed and NO follow up today, after I have been at the bank on Saturday!
LJ
Lorraine J's updateReviewer Update
12 Sept 2025, 11:555 business days passed on this issue that has not been resolved since May!!! I heard nothing from the InContact team??!!
LJ
Lorraine J's update12 Sept 2025, 11:55
Reviewer Update
5 business days passed on this issue that has not been resolved since May!!! I heard nothing from the InContact team??!!
LJ
Lorraine J's updateReviewer Update
26 Sept 2025, 12:45 Since April, I REPEATEDLY communicated with FNB online, telephonically and in the branch about not receiving my InContact messages,
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?
LJ
Lorraine J's update26 Sept 2025, 12:45
Reviewer Update
Since April, I REPEATEDLY communicated with FNB online, telephonically and in the branch about not receiving my InContact messages,
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?