LJ
Lorraine J
1 reviews | Active since May 2020
17 Sept 2025, 12:17
FNB REFUSES to send me InContact updates.
Since April, I REPEATEDLY!!! requested and complained as I am not receiving InContact updates. On 16 August I went into a branch and received sms and e-mail confirmation that my InContact details were updated - still I am not receiving InContct updates!!! Then my HelloPeter complaint was referred to the branch to address - this is NOT a branch issue but a InContact issue!!! Yet, the complaint was closed after referring it to the branch and not re-opened after the branch referred it back them.
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Replies (1)LJ
Lorraine J's updateReviewer Update
26 Sept 2025, 12:43 Since April, I REPEATEDLY communicated with FNB online, telephonically and in the branch about not receiving my InContact messages,
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?
LJ
Lorraine J's update26 Sept 2025, 12:43
Reviewer Update
Since April, I REPEATEDLY communicated with FNB online, telephonically and in the branch about not receiving my InContact messages,
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?
Now suddenly FNB claims, via e-mail that I am not registered for InContact, after it was confirmed that I AM regisgterd REPEATEDLY in all previous communnications.
I logged into my account and I AM registered FNB.
And not only are they coming up with this incorrect statement, they tell me I need to go to a branch to fix this, but there is no branch in this town!
When will you solve this matter?