1 reviews | Active since Jul 2011
FNB refuses to reverse R42 service charge for online payment of R100
<p>I made a payment (donation) today and subsequently saw to my surprise that I was charged R42 for the payment (donation). When I queried it with the branch they stated the system shows I made an express payment even though I express do no recall doing that. Also why would I want to do an express payment (donation) for R100? FNB could have done the right thing and acknowledged the balance of probabilities and reversed the charge, instead they hold onto every cent they can, utterly disgusting behavior, but given how they have **** to me before (I can prove this again) its hardly surprising anymore.</p>
I meant to say "I expressly do not recall doing that"
I meant to say "I expressly do not recall doing that"
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 986407.
Kind regards
Complaints Resolution
Celeste Francis
Email address: **********
Tel number: ********** (option one)
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 986407.
Kind regards
Complaints Resolution
Celeste Francis
Email address: **********
Tel number: ********** (option one)