FNB REFUSES TO REVERSE PAYMENT TO DIRECT AXIS

On 10 June 2020 an amount of R33 735,00 was wrongfully paid into Discovery Card, administered by FNB . Direct Axis made the payment as part of a consolidation loan to pay my Discovery credit card. I did provide a proof of payment, but FNB Card is of the opinion that as the payment was made to Discovery Card and not Discovery Bank, the transaction can only be reversed back to Direct Axis.

The money has been laying in FNB's suspense account for the past 6 months!! FNB requested an account confirmation letter from Direct Axis. This was provided 3 weeks ago, 16 November 2020, and still no reversal of the transaction or the funds has been done by FNB Card!

I am paying for this mistake/missing payment for the past six months and nobody at FNB Card is willing to assist.

Regards Erika de beer