1 reviews | Active since Dec 2015
FNB refuses to reverse my money!
On the 27th August I erroneously made a payment to an FNB Client as I had them saved as a beneficiary from a previous transaction. Upon my realisation I notified the recipient who informed the account was inactive and suggested I take this up with my bank- which is not FNB. I did so and my bank and was sent correspondence from FNB with forms for completion. In addition I was requested to send a letter stating how the error happened and how I had obtained the banking details. I sent as requested- to date I have never received sound update from FNB, all I get are generated emails telling me a consultant will be in contact then today- 3 weeks later I receive an email addressing me as an FNB Client and notifying me my request can't be processed as I had not forms requested, forms which have never been requested before!
In addition I was looped in internal emails with the consultants not knowing in which division my query sits.
Please just reverse my money FNB!!!
I will believe it when it happens!
I have lost count of the reference numbers I have received from FNB and the promise that a consultant will call me. Over 10 reference numbers received with a promise that a consultant will be in contact 24-48 hours. Not even once did your consultants attempt/contact me.
I will believe it when it happens!
I have lost count of the reference numbers I have received from FNB and the promise that a consultant will call me. Over 10 reference numbers received with a promise that a consultant will be in contact 24-48 hours. Not even once did your consultants attempt/contact me.