FNB refuses to reverse Debit orders

We have been banking with fnb for over 10 years. My wife calls them to reverse an unauthorised debit order above R200. They tell us to contact the institution who debit us, or apply for the covid relief fund. I mean really? Is this the way FNB I getting clients to take up more debt. Reverse debit orders now need to apply for a loan what nonsense is this. We are both primier clients. It's about time we moved our accounts over to another bank. Pathetic service and ****************. Instead of helping clients during this pandemic FNB is trying to capitalise on the situation. We need those debit orders reversed FNB. We are your clients