FNB refuses to resolve issues they created

Hi FNB<br> <br> I am trying to resolve my issue, please refer ***.<br> <br> Each time I call to helpline, I am told I am going to be put through to the correct person, that sends me to another person. Or i am told that someone will call back.<br> <br> I do not think you understand that you negatively effected my credit rating because of your own pathetic service. <br> <br> Please phone me on *** to fix this. I DO NOT HAVE TO SIT ON THE PHONE ALL DAY TO RESOLVE YOUR PROBLEMS. This is not only a matter of bad service but also of ethics, which can be very harmful if not protected.<br> <br> So lets solve this quickly