1 reviews | Active since May 2015
FNB refuses to refund when ***** was committed through their online facilities
I had lodged an application for a refund due to ***** committed under the watch of FNB throught their online facilities. FNB in turn decided that they would not refund. I find the grounds for rejection unsatisfactory. The following are the reasons: • FNB thoroughly investigated your claim and found no involvement of any bank employee or failure of the Bank’s systems or processes. • The Bank has reviewed the case and considered all the facts, regrettably we have declined your request for a refund based on the following: • In order for the Contactless Card transaction/s to be processed, a registered/linked device was used behind a secure login.
I am completely unsatisfied with this information. I also note that later on FNB sent an SMS that informed me that for any transactions that come through I will be noticed and approve via the use of an OTP. This facility was not activated when the incident occurred and disadvantaged myself from taking precautions. As such, I believe that if the bank allows internet banking they should have such mechanisms to protect its clients. In the end, this is a matter of a *****ulent activity that happened under the watch of FNB and the assurance given that the online facilities are safe... In other banks I bank with this would not have happened considering that they always have the OTP facility active and as such one never gets monies deducted *****ulently. FNB should take the responsibility that the ***** happened right under their watch through their online facilities. I would like that this matter is escalated to the highest level that it may so that I am reimbursed and I do not escalate outside FNB. I hope we can reach an amicable decision. Kind regards, Lwazi Bhengu
How long does it take for this to be solved?
How long does it take for this to be solved?
FNB refuses to refund when ***** was committed through their online facilitiesI had lodged an application for a refund due to ***** committed under the watch of FNB throught their online facilities. FNB in turn decided that they would not refund. I find the grounds for rejection unsatisfactory. The following are the reasons: • FNB thoroughly investigated your claim and found no involvement of any bank employee or failure of the Bank’s systems or processes. • The Bank has reviewed the case and considered all the facts, regrettably we have declined your request for a refund based on the following: • In order for the Contactless Card transaction/s to be processed, a registered/linked device was used behind a secure login. I am completely unsatisfied with this information. I also note that later on FNB sent an SMS that informed me that for any transactions that come through I will be noticed and approve via the use of an OTP. This facility was not activated when the incident occurred and disadvantaged myself from taking precautions. As such, I believe that if the bank allows internet banking they should have such mechanisms to protect its clients. In the end, this is a matter of a *****ulent activity that happened under the watch of FNB and the assurance given that the online facilities are safe... In other banks I bank with this would not have happened considering that they always have the OTP facility active and as such one never gets monies deducted *****ulently. FNB should take the responsibility that the ***** happened right under their watch through their online facilities. I would like that this matter is escalated to the highest level that it may so that I am reimbursed and I do not escalate outside FNB. I hope we can reach an amicable decision. Kind regards, Lwazi Bhengu
FNB refuses to refund when ***** was committed through their online facilitiesI had lodged an application for a refund due to ***** committed under the watch of FNB throught their online facilities. FNB in turn decided that they would not refund. I find the grounds for rejection unsatisfactory. The following are the reasons: • FNB thoroughly investigated your claim and found no involvement of any bank employee or failure of the Bank’s systems or processes. • The Bank has reviewed the case and considered all the facts, regrettably we have declined your request for a refund based on the following: • In order for the Contactless Card transaction/s to be processed, a registered/linked device was used behind a secure login. I am completely unsatisfied with this information. I also note that later on FNB sent an SMS that informed me that for any transactions that come through I will be noticed and approve via the use of an OTP. This facility was not activated when the incident occurred and disadvantaged myself from taking precautions. As such, I believe that if the bank allows internet banking they should have such mechanisms to protect its clients. In the end, this is a matter of a *****ulent activity that happened under the watch of FNB and the assurance given that the online facilities are safe... In other banks I bank with this would not have happened considering that they always have the OTP facility active and as such one never gets monies deducted *****ulently. FNB should take the responsibility that the ***** happened right under their watch through their online facilities. I would like that this matter is escalated to the highest level that it may so that I am reimbursed and I do not escalate outside FNB. I hope we can reach an amicable decision. Kind regards, Lwazi Bhengu