FNB refuses to provide English statements or a letter confirming it

I contacted FNB to request my bank statements in English, since the ones I received were in another language. Their response was simply that they “cannot” provide English statements. Their excuse is that once a statement is generated in a certain language, there is no possible way of changing it.

So I asked for a written confirmation stating that they are unable to provide English statements, which they refused to do. Apparently, because they don’t have a prewritten, preapproved letter for this, they “can’t and won’t” provide any documentation at all.

It’s honestly remarkable that a major bank cannot produce either an English statement or a basic confirmation letter. The level of inflexibility is unbelievable. Very disappointing service.