FNB refuses to pay back ********** transaction

I am immensely disappointed at the way FNB responded to my ***** claim. Our money is not safe at FNB because their debit cards are vulnerable to ******** and ********** activities and we the clients have to pay the biggest price because they are *********** to protect our money. <br> On the 24th of August at around 12 midnight R3000.00 was withdrawn from my bank account without my knowledge or consent . Upon realising the sms notification in the morning, I immediately reported the ********** transaction to FNB. At first the service was good and I was told my money will be refunded within 4 to 7 working days.<br> On the 5th working day I received an sms notification saying \Debit card claim acknowledged"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;870874;891796;14;2;0;0;0;0;2;NULL;NULL;NULL;15/09/04 15:16;15/09/11 11:38;Bad service and poor quality of product ordered;;;***;We had bad service both when going into the store to order a corsage and again when collecting it. The corsage was not made up prior to the arranged time of collection and because it was put together at the last minute, it fell apart rather quickly.<br> <br> It was not cheap and I think customers deserve better service and quality. I have also contact the owner and managers secretary to complain and no-one has had the courtesy to get back to me.<br> <br> Very disappointing!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;894667;757199;32;2;0;0;0;0;2;NULL;NULL;NULL;15/09/01 7:01;15/09/11 11:42;card system;8,41E+12;BRT reavaya;***;Brt system is just a mess, they just need to change their system and how it works. 100% of the time their card system doesn't work in buses and when you get to the station to load your card they would tell you they are off line and you are only given an option to either buy the return ticket or go around the station and try to find one that is online. I've been a customer for years and the service has gone from good to worse.<br> in the morning at Thokoza park is a commotion for tapping in and in the evening its long queues with buses either waiting at the side for their time but they see queues or buses not being there at all and we are just patiently waiting.<br> im so unhappy with the current BRT system,they have to change it or loose customers.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;838488;758307;25;5;0;1;0;0;5;NULL;NULL;NULL;15/09/11 13:40;15/09/11 11:43;Wow!!!Stunning Service;;Jonathan;;Best delivery service that i ever had. 2 Days from Capetown to Tzaneen (Limpopo Province)..Well done and thank you :-) :-) :-);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;520533;720622;14;5;0;0;0;0;5;NULL;NULL;NULL;15/09/11 13:39;15/09/11 11:43;Dependable and Reliable;;;***;Placed two orders: ordering system is fast and easy. Deliveries were both on time. Communication updates on orders are excellent. Highly recommended ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;894778;294;13;5;0;0;0;0;5;NULL;NULL;NULL;15/09/11 13:34;15/09/11 11:44;Excellent Customer Service ;7,51E+12;Aboo Seedat;***;From the date of purchase to my first service i have received nothing but exceptional customer service provided by Aboo Seedat and his sales and service team. Keep up the excellent work as good service is hard to come by these days. <br> <br> Warm Regards <br> Feroza Essack ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;894780;886384;8;5;0;0;0;0;5;NULL;NULL;NULL;15/09/11 13:38;15/09/11 11:49;Thank you;7,21E+12;;***;I had Wentzel and his team out to renovated my kitchen and I just want to say that they managed to completely transformed my horrible little kitchen into a little gem. It looks and feels new. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;430936;770382;17;2;0;0;0;0;2;NULL;NULL;NULL;15/09/11 13:38;15/09/11 11:51;UNPROFESSIONAL SERVICES;;CHRYSTAL;***;on the 26th of June 2015 i was to board the intercape bus to Nelspruit at 8:45pm.<br> <br> we arrived at the total garage - we had not been told which side as a first time person travelling to Nelspruit by bus from Johannesburg.<br> <br> At 8:50 pm i thought the bus was late and i called the helpline asking where the bus was, the assistant that answered never bothered to inform us that the bus was on the other side facing Johannesburg we had been on the side facing Pretoria as all the ticket says is MIDRAND- FRI 26 JUNE 20:45 EGOLI CALTEX STAR STOP (M71) N1.<br> <br> We only got a call back after calling again at 9:30 pm only to be told at 9:45pm that the bus was by Parkstation and leaving at 10pm.<br> <br> if the first assistant had called back when we first called we would have caught up with the bus in Johannesburg.<br> <br> this was so unprofessional and i lost a lot of money due to an *********** person.<br> <br> My bus ticket was *** XM417/KM809<br> <br> I then got a call from Chrystal who advised my money would be refunded in August 2015, i have followed up and no response.<br> <br> When do i expect the refund or should i just forget about it!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;413638;688261;13;5;0;0;0;0;5;NULL;NULL;NULL;15/09/11 13:48;15/09/11 11:51;Wonderful service;9,10E+12;Simphiwe Linda Zulu;***;Simphiwe Linda Zulu is a wonderful and professional person. She helped me with all my needs found me a great car and went above and beyond what she needed. IIf anyone needs to buy a car they should go to her!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;882634;822011;32;5;0;0;0;0;5;NULL;NULL;NULL;15/09/11 13:48;15/09/11 11:52;Water meter last read in 2013;***4;All of them;***;I received a water bill for over R11 000 as according to the BCMM the water meter was last read in August 2013, and in my opinion the only reason it was checked now is because I was busy outside then the man came around to read the water meter. <br> <br> He was using a s**** piece of paper and shouting to his colleague in a beat up car from the 80's.<br> <br> After an initial call and a reference number NOTHING, email reminder NOTHING, now we are getting threatening letters, Another phone call has now resulted in another reference number...... *********** buffoons <br> <br> I see that they don't respond to complaints.....;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;849018;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;15/09/11 13:35;15/09/11 11:54;GETTING AN ACCOUNT FOR +/- R5800 ON A TOPUP;8,00E+11;Internal Sales Wonderboom Junction;*** / ***;I am in this dispute with MTN regarding my cellphone contracts ( see the cellphone number *** contract attached in question ).<br> Upon the upgrading performed on the 8th of January 2015 on this number, I was assisted in upgrading for a TOP UP package, seeing as I previously had one as well, which worked perfectly for my monthly budget and I did not want to change to any other package. I insisted on a similar package.<br> However it came to light that MTN has for some reason, upgraded this number with an open line and never set the limit to 100.00 minutes as all my previous contracts were, although they had the ability to set the same limit as all my previous contracts on my *** contract number which really confuses me.<br> As per the attached contract, I settled for 100 free talking minutes, 200 free sms's and 300MG of data each month on the number in question.<br> I went back to the store where I upgraded, however the lady that assisted me with this specific contract has resigned so I dealt with the manager which was not helpful at all. Now they are blame shifting and she states that it is \our\"" ( the clients ) responsibility to set our own limit"