FNB Refuses To Help Me Get My Money Back

Hellopeter,

I am really applaud at FNBs service. FNB has allowed an unauthorized debit order on my account. Twice. On Saturday 24th April 2020 then again today 28th April 2020. R440.45 each. Total of R880.90 I have tried all means to reverse but I have failed. They do not allow me to reverse the debit orders on my banking app and cellphone banking. I have called no consultant is willing to assist. To add to that I have load alot of airtime because it takes 45mins to an hour for them to answer the phone then still no one helps. All the FNB branches nearby are closed. Other banks are open. This is absolutely terrible service from FNB. I have children and I need this money especially in this lockdown. I need my money back in my account and I need these debit orders stopped immediately!

The slogan is how can we help you but they are not helping at all.

Nqobile