FNB refuses to help and keeps on giving negative ITC rating

<p>I have contacted FNB on numerous occasion to stop the debit order on my RCP and Personal loan, as I now pay the installment to Hammond Pole attorneys. They refuse to cancel both the debit orders on my cheque account and do not want to close the cheque account or freeze it. The unpaid debit orders affect my ITC record negatively every month. Which is already bad as the accounts have been handed to the collections attorneys. I have explained this to FNB and the call centre consultants keep on saying that management need to make a decision and that the debit order will not run at the end of the month. This is going on for 9 months now and I have just recieved SMS's starting that the debit order has changed. FNB - How Can We Help You? is their slogan, which is advertised daily. There isn't a single person at FNB that wants to help me.</p>