FNB REFUSES TO HELP!!!!

So I got ****med a lot of money and immediately called FNB to reverse (FNB to FNB) transaction. I hold for 15 minutes before getting through to the ***** department. Then this rude guy just tells me n"nah we can't help you call digital banking" I explain that this is ***** yet he just places me on hold and transfers me to a department that was closed. I called again and spoke to the same guy and he placed me on hold again without telling me then drops the call. I call again (bare in mind you hold for 15 min every time you call) and speak to the same guy (Zulani I think) and I explain what happened and he just drops the call. I get into an FNB chat and the guy tells me "nah it isn't ***** you need to send through payment reversal forms. I do that and 6 days later I get a reply saying that this needs to be sent to ***** and they can not help me. *** IS GOING ON WITH THIS COMPANY!!! GET MY MONEY BACK!!!!! I asked for the details of the person the money went to and they refused. I mean its an FNB freaking account!! At least call the person for me and demand that they refund me but no! They refuse to help!!! Good luck being de*****ed if you are on FNB they WILL NOT HELP YOU!!!