FNB Refuses to Downgrade Account

<p>It has been two weeks since I requested for my account to be downgraded at FNB Brooklyn Mall. I was told at the time that it would take 48 hrs to downgrade the account. I have since followed up with the branch on numerous times and logged complaints but FNB cannot give me a valid reason why my account is still not downgraded. Considering the fact that one can easily upgrade their account with a click of a button online, it seesm that FNB is deliberately dragging their feet on this matter to ensure that they keep making more money off of me</p>