FNB refuses to close my credit card

Item: FNB (First National Bank)
Rating: 2
Author: Petro B

1. I contacted my private banker to find out how to close all my FNB accounts and was told to take my ID to the branch<br> 2. I called the call centre to verify this information and was told the same thing<br> 3. I took my ID and sent to the branch<br> 4. I am told by the branch that I can't close my accounts without a Fica document and that I can

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Replies (1)

FNB (First National Bank)'s replyOfficial

22 Sept 2015, 13:00

Hello Disillusioned197,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 764221.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply22 Sept 2015, 13:00

Official