FNB REFUSES TO CLOSE MY ACCOUNT DESPITE EMAILS AND CALLS WHY??

Opened a business account end of April. I SPECIFICALLY DID NOT ask for a savings account or call account to be attached NOR was I informed that any money coming in will be redirected to the call account.

THIS WAS ********* BY THE CONSULTANT.

When I noticed money was being debited on the cheque account to this "savings" account, I CALLED FNB. I SPENT 45 MINUTES ON THE PHONE. The credit was transferred to my cheque account.

I got confirmation this was actioned and then an EMAIL.

Lo and behold, I notice again that this call account was reactivated AGAIN.

I call FNB and receive the WORST CONSULTANT AGAIN. SHE REFUSED TO ESCALATE, ARGUED, TALKED OVER ME AND AGGRAGAVATED ME, ALMOST TO A POINT WHERE I HAD TO SCREAM AT HER TO STOP ARGUING, AND SIMPLY ESCALATE. PLEASE LISTEN TO THIS CALL AND GET SOMEOME TO SORT THIS.

I will have to refer to BANKING OMBUDSMAN