mM
maxpillay M
1 reviews | Active since Aug 2016
18 Dec 2018, 18:06
FNB refuses to close credit card.
On the 6th of December 2018 I requested to close my FNB credit card, I then stated that I would like to be contacted via email for confirmation of closure. On the 7th of December 2018 I was emailed asking for a reasons for closure of the account to which I responde "I don't need the credit". It's now the 18th of December 2018 and nothing has been done. My fear is that they are draging the matter so that I will be liable for another month card fees.
Mason Pillay : **********
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Replies (2)
FNB (First National Bank)'s replyOfficial
19 Dec 2018, 08:53Good Day Mr Pillay,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply19 Dec 2018, 08:53
Official
Good Day Mr Pillay,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
mM
maxpillay M's updateReviewer Update
19 Dec 2018, 18:12I was contacted as promised my account is closed.
mM
maxpillay M's update19 Dec 2018, 18:12
Reviewer Update
I was contacted as promised my account is closed.