FNB refuses to close Cheque account

FNB is refusing to close the Cheque account, they are always requesting information they already have. I was called by Bonolo to say they will close so she wanted to confirm few things over the phone, now after some days she sends an email to say that I need to write a letter and attach all the docs she has stated, which I had already sent to another consultant, she is now prolonging the process.

I am just tired of this thing, when I opened the account it was easy and now I want to close it, it’s a problem. I am not going to write any letter now and I will not pay off any incurring costs to the account.

FNB staff should consult a customer first to check what has been done before to assist and not request information already submitted.