FNB REFUSES TO ASSIST ME!!

Fnb has really dropped their services levels recently. All I want is to reverse two debit orders and I went to the Woodmead branch twice where they advised I must reverse debit orders on my app and the system was offline. I have tried to call them and use secure chat to get assistance and still absolutely no feedback on how they going to assist me. Their slogan is “how can we help you” but when they actually have to, they are nowhere to be found. I’m secure chat, you get an automated message that says you are 537 in the queue and yet nobody responds. I received a pathetic response after many many failed attempts to message them and the agent said it will take two weeks to assist. TWO WEEKS !!!!!???? Are you kidding me ? You used to be able to reverse debits orders in the bank immediately and now the turnaround time is two weeks if you lucky. When you open HelloPeter, all you see are complaints about fnb. Fnb, I sincerely hope you see this negative feedback and get back to your damn customers - come on already ?!!