FNB refuses to assist in cancelation of my old life insurance and wants me to pay for 2

my home loan on my app was remoed ue to me advising my place is on the market i wanted to see my balance and see that it is no longer there - agent says coz i have cancelled it - if i only sell in 8 months time i dont think its fair that i have no access to what is going on in my own accounts?

also, i have taken out life insurance with discovery - i have been trying to cancel betterlife for months, then i need a release form then i need the new policy then i need cession form... this is ongoing for months but specifically this month from the 12 June 2023 - i have been following up daily - i will not be paying for the Betterlife premium while im also paying for the Discovery premium because you dont seem to know how to assist me i cannot pay 2 premiums and the old one is way to expensive for little cover - my debit order goes off on 1 July 2023 - you have had ample time to assist and i will hold FNB responsible should that debit order go off due to staff being un wiling to assist in the change