Fnb refuses to assist disability needs

My personal account has been blocked with out being informed fnb be stated due to *****ulent activity. I was then told to go to w branch to verify my identity. This was almost 2 months ago . I am a person with a disability being a paraplegic and still cannot make my way to the branch. I receive my monthly pension into this account and fnb refuses to assist me. I had this issue before during covid and verification was done via teams