FC
F C
1 reviews | Active since Jul 2010
11 Feb 2025, 15:45
FNB refuses to acknowledge persistent system glitches costing customers money
I have had three failed transactions with my FNB virtual credit card over the past two days. I was told yesterday the 3D online had been "reset"and then the transaction went through. Today, I lost a flight reservation because of the same problem. Now the same flight is R3000 more :-((((( The transaction went through according to a notification I received from the bank, but the airline "cannot find the payment", so the booking is not confirmed. FNB refuses to acknowledge there is a problem. They claim I've entered the CVV incorrectly, which I without any doubt did not, as I am fastidious about entering this info.
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F C's updateReviewer Update
17 Feb 2025, 16:52I received what felt like a final reply by email from FNB today, again accusing me of entering my CVV incorrectly. The more people I tell about my bad experience, the more people tell me they also had problems with online transactions with their virtual cards in the same period. It is abundantly clear that there was a glitch with the virtual card system that the bank does not want to acknowledge. Be warned - don't expect anything other than being fobbed off if you experience a problem with FNB.
FC
F C's update17 Feb 2025, 16:52
Reviewer Update
I received what felt like a final reply by email from FNB today, again accusing me of entering my CVV incorrectly. The more people I tell about my bad experience, the more people tell me they also had problems with online transactions with their virtual cards in the same period. It is abundantly clear that there was a glitch with the virtual card system that the bank does not want to acknowledge. Be warned - don't expect anything other than being fobbed off if you experience a problem with FNB.