FNB REFUSES MY LEGITIMATE CLAIM

On 19 July I reported the fact that I was insured against being laid off at FNB, without knowing it and even the monthly premium was taken w=from my account. I was laid off by my employer in Cina and FNB failed to tell me about this.

Then through your help a claim was registered and the fnb claims department has been scceptionally difficult in assisting me. I have bent bckwards to accommodate them. Even tried to located the owner in China of the business, Had documents translated at myown cost and then they asked for a reference numebr my salary was paid with.

Now bear in mind this is s few years ago and lots of psyments was msde so I started to look at the first one's I got (as my email changed) andI have sent in what I got.

Now they inform me they will cancell my ckaim until I send it the appropreate dates.

Now please: I sm totally confused: Do yu want expect me tophysically go through each stament and get the date, reference and amount paid into my account, because during that time I did not get paid. You only wanted a reference number of salary payments.

I simoly do not understand why FNB refuses to accept responsibility.