ND
NOXOLO D

1 reviews | Active since Feb 2010

16 Jul 2015, 14:09

fnb refuses me a cheque acc says im under debt rev

I was under debt review in 2011 due to unforeseen circumstances. The debt counsellor issued a 17.4 form however the reason indicated due to non-payment (I disagree with the reason though).Every credit provider updated their records to reflect I'm no longer under debt review, I am confident this is the case because in past three years I managed to purchase a new vehicle and a home.<br> FNB is the only bank that has not removed this flag, the consultant indicates that it's still on my profile due to the withdrawal reason. I got legal opinion they advised the flag should be removed as I cancelled in 2011.This was before the Rougier vs NEDbank judgment which concluded that debt counsellors does not have the statutory power to withdraw a client. My question then becomes why does the reason matter? I will escalate this to the NCR if I do not get a reasonable response (Don't even think of requesting a new 17.W). I am no longer over-indebted yet it seems FNB is prejudiced against me because I was under debt review. Note that I already settled a credit card I had with you aswell. I have even supp**** FNB with my credit report where there is no sign of debt review or even a debt that is in arrea

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jul 2015, 15:36
Official
Hello Joshua2604,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 723284.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)