GS
Goolam S
1 reviews | Active since Jun 2019
21 Oct 2019, 16:40
FNB refuses assistance
FNB refuses to help me
i have been debited for by Mango airlines incorrectly , Mango has been helpful in trying to assist with the reversals of the debits , FNB refuses to give the authorization codes and request communication from the MErchant . even providing this and being advised that the reversal has been done no funds have been transferred even though the merchant confirmed the reversal .
none of the reversals has been done and FNB refuses to assist on all 3 debit orders
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
21 Oct 2019, 16:47Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply21 Oct 2019, 16:47
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
GS
Goolam S's updateReviewer Update
23 Oct 2019, 15:22after being asked for the same documents every day and being sent each day , today i was surprised by FNB and didn't expect it to get any worst than this ***
this is response i got after responding to the debit card disputes contact e-mail
Delivery has failed to these recipients or groups: *** (***)
The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
this is response i got after responding to the debit card disputes contact e-mail
Delivery has failed to these recipients or groups: *** (***)
The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
GS
Goolam S's update23 Oct 2019, 15:22
Reviewer Update
after being asked for the same documents every day and being sent each day , today i was surprised by FNB and didn't expect it to get any worst than this ***
this is response i got after responding to the debit card disputes contact e-mail
Delivery has failed to these recipients or groups: *** (***)
The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
this is response i got after responding to the debit card disputes contact e-mail
Delivery has failed to these recipients or groups: *** (***)
The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.