FNB refuses an immediate refund of my funds

I got two sms notifications this morning saying that two amounts of R1087 has gone off my account. Thats R2174 in total for products that i Never purchased online. Called the ***** hotline after been given a few other numbers to contact the lady says that my card will be cancelled and a new one will arrive at the bank in five working days as for my money that was *******ly taken from my account,I've got to fill in documentation and wait for up to 10 working days pending their investigation. That to me is utter nonsense,i put my hard earned money in the bank for it to be protected! This is a huge amount of money for anyone, how do i survive at the moment.....FNB doesn't care. This is frustrating and pathetic customer service,FNB should be able to track any ***** over the phone and not put innocent South Africans in this position. I pray more people speak up about they way FNB treats customers and ***** cases.