FNB Refused To Refund ME MY MONEY

I am still waiting for a feedback on why did FNB authorized a payment from account whereas I went to the branch to report a ***** case. I logged a case on the 27th of June in the morning telephonically and I went to Rustenburg Branch to open a case physically and I was told to wait. My question is: Why didn't FNB stop that money as the transaction was still pending when I reported? Why did I have to wait for the money to be released if I was not going to be refunded? Who authorized this transaction from FNB and on what grounds did that happen? What is going to happen to the account that is going to receive the funds? How is FNB going to assist me to get my money back? What did the bank do to make sure that my money is safe and secured.

As I am writing this, I just got a feedback from FNB and it says FNB will not refund me, but it says nothing about me getting my money back. I did not know the company and do not even know where they are based. How am I supposed to talk to them to make a reversal whereas I know nothing about them? FNB has failed me big time, I have never lost sight of my bank card and have not even logged in on any device or purchase anything online. May you please investigate which phone has authorized the transaction and give me a proper feedback. I am really not satisfied on how FNB conduct business and treat its own customers. Can someone please attend to my ***** case that was open.

Can I get the help I deserve. who can authorize such a huge amount and be left with nothing? What company is this and what are you going to do about them? Can't they be reported to their bank if they do not bank with FNB? I want to know what is going to happen from now on going forward? Please call me on my Number ***, Email: *** ASAP should anything come up.