FNB refuse to trace incoming foreign exchange payment that Barklays claim has been made

URGENT WARNING ABOUT FNB!!!!!! It is with a sense of hopelessness that I post about the poor service of FNB, particularly with respect to their foreign exchange department.

My wife sadly lost her mother and her aunt last year and is now supposed to be receiving an inheritance from their estates. We provided the lawyer with account number, branch number, SWIFT code and account name. They made payment through their bank Barkleys to that account. At first FNB responded to them that the account details were wrong and shortly after that that they had found her account and made payment. But nothing appeared in her account. I queried this with online messaging. Firstly the agent said he had no expertise and to try again during office hours. I did this and eventually was put through to foreign exchange where I was told the we needed and MT103 form so they could track the payment.

I enquired of the lawyers and they provided me with the MT103 and also correspondence between the lawyer and Barklays saying the payment had been made. I sent all this information as well as the proper account details to the ***** department of FNB and got an automated reply and specific email addresses to get better then a 3 day response. I forwarded the mail to the appropriate one and got NO response, not even an acknowledgement of receipt.

After 4 days of waiting I again sent the email to them at both email addresses, again I got an automated response and then a couple of hours later an email saying that even with the MT103 they had initially asked they could not trace the payment and that I must now waste the time of the lawyers in the UK to waste the time of the Barclays bankers to trace the funds.

Someone has de*****ed us of this money as the UK say it has been paid while FNB deny this. And FNB are NOT prepared to assist in tracking the payment.

I have notified the lawyer to cease all payments until this has been resolved and as FNB refuse to do their part, we will be forced to find a bank that IS prepared to help.

I hereby warn all my friends, followers and family to avoid banking with FNB as you will be treated similarly. De***** you of your money and then pretend they know nothing! YOU HAVE BEEN WARNED!