1 reviews | Active since Aug 2017
FNB REFUSE TO SWITCH MY DEBIT ORDER
<p>Hi FNB</p> <p>5 weeks later, numerous emails, and here I am where you refuse to move my debit order for my device. Added to this I have tried and wanted to settle the outstanding amount of my device which is R3591 and when attempting to do this last night - FNB informed me there is an early settlement fee of R2423. This is totally disgusting of you. You refuse to move my debit order over to my Husbands account - even though his account is with FNB and you have made it impossible for me to agree to such an exagerated early settlement fee. I have made contact with the banking Ombudsman on ********** 800. I have gone onto Face Book. I have called and spoken to about 10 staff members. All unable to assist. All refusing to move my debit order of R399.</p> <p>SHAME ON ALL OF YOU. What this will result in is me leaving the country, leaving my account empty and you not being able to collect on the debit order. I have tried everything - but you refuse to budge - claiming the credit check was done on me and not my husband - what a uselss excuse. Do a credit check on him - you have access to his account. And I have access to his account - I have full signing powers on his account.</p> <p>YOUR REACTION HAS MADE ME SO ANGRY. I WILL NEVER BANK WITH FNB ONCE THIS IS SETTLED. MY HUSBAND AND I WILL BE WORKING OVERSEAS BRINGING FOREIGN CURRENCY AND THIS IS YOUR ATTITUDE. PLEASE NOTE THAT WE WILL SETTLE OUR BOND IN ONE YEAR AND WE WILL CLOSE ALL OUR ACCOUNTS. I WILL NEVER BANK OR RECOMMEND FNB TO ANYONE.</p> <p>YOU TAKE ADVANTAGE OF PEOPLE - SHAME ON YOU.</p> <p>JANINE WAIN</p>
Good Day,
I truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
Your complaint has been received and has been routed to the relevant department for investigation. I have requested that they provide feedback.
Your complaint reference number is ***.
I do apologise for the inconvenience caused.
Regard,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
Your complaint has been received and has been routed to the relevant department for investigation. I have requested that they provide feedback.
Your complaint reference number is ***.
I do apologise for the inconvenience caused.
Regard,
Hello Peter Complaints
Naomi Petersen
*** (option one)
