JW
Janine W

1 reviews | Active since Aug 2017

02 Aug 2017, 14:12

FNB REFUSE TO SWITCH MY DEBIT ORDER

<p>Hi FNB</p> <p>5 weeks later, numerous emails, and here I am where you refuse to move my debit order for my device. Added to this I have tried and wanted to settle the outstanding amount of my device which is R3591 and when attempting to do this last night - FNB informed me there is an early settlement fee of R2423. This is totally disgusting of you. You refuse to move my debit order over to my Husbands account - even though his account is with FNB and you have made it impossible for me to agree to such an exagerated early settlement fee. I have made contact with the banking Ombudsman on ********** 800. I have gone onto Face Book. I have called and spoken to about 10 staff members. All unable to assist. All refusing to move my debit order of R399.</p> <p>SHAME ON ALL OF YOU. What this will result in is me leaving the country, leaving my account empty and you not being able to collect on the debit order. I have tried everything - but you refuse to budge - claiming the credit check was done on me and not my husband - what a uselss excuse. Do a credit check on him - you have access to his account. And I have access to his account - I have full signing powers on his account.</p> <p>YOUR REACTION HAS MADE ME SO ANGRY. I WILL NEVER BANK WITH FNB ONCE THIS IS SETTLED. MY HUSBAND AND I WILL BE WORKING OVERSEAS BRINGING FOREIGN CURRENCY AND THIS IS YOUR ATTITUDE. PLEASE NOTE THAT WE WILL SETTLE OUR BOND IN ONE YEAR AND WE WILL CLOSE ALL OUR ACCOUNTS. I WILL NEVER BANK OR RECOMMEND FNB TO ANYONE.</p> <p>YOU TAKE ADVANTAGE OF PEOPLE - SHAME ON YOU.</p> <p>JANINE WAIN</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Aug 2017, 09:33
Official

Good Day,

I truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

Your complaint has been received and has been routed to the relevant department for investigation. I have requested that they provide feedback.

Your complaint reference number is ***.

I do apologise for the inconvenience caused.

Regard,

Hello Peter Complaints

Naomi Petersen

*** (option one)