1 reviews | Active since Jun 2009
FNB refuse to send me sms notification
I phoned FNB on Monday 01 Oct 2018 to complain about on and off of sms notification. When deposits are made to my account 90% of the time i don't get sms notifications. I was supposed to get sms notification on Monday 01 Oct 2018, even today i was supposed to get sms notification. I only see the transaction when i logon to my online banking. Sometimes i don't even get sms notification for my salary. HOW MANY TIMES SHOULD I BRING THIS MATTER TO YOUR ATTENTION BEFORE I GET SMS NOTIFICATION ON ALL OF MY TRANSACTIONS? FNB YOU ARE FALLING ME AND THAT IS ANNOYING. YOU GIVE ME ONE GOOD REASON WHY YOU ARE WORTH TO BEING MY BANKER.
Good day Thabisho
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FN Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Thabisho
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FN Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)