FNB REFUSE TO REFUND ME THE MONEY THAT WAS ****** VIA ONLINE FRUAD.

I have a ***** case that's been on going since August 2023. I wrote a review about my problem and FNB responded within minutes.

The following message was sent to me via email.

Dear Valued Customer

Your High Priority Complaint Reference Number ***NF been assigned to a Service Resolution Advisor in Customer Resolution Centre.

An investigation into your matter will now be initiated and we will be in-touch with you shortly.

The above message was sent 16 February 2024 at 10:38 am

I haven't heard from FNB since. I even rep**** to their message they sent me on this platform and still they didn't reply.

FNB is holding me hostage financially by not refunding me and solving my problem.