SR
Sthembiso R

1 reviews | Active since Apr 2018

04 Apr 2018, 22:37

Fnb refuse to port me back to vodacom

I ported to fnb and I can't use the data coz of the bad signal. Many times people say my phone is off or I can hardly hear them.. The network it's night mare. My business is suffering a lot coz as a lawyer I need to communicate with clients and do a lot of research.. But to I do this with poor network.. Now I want to port back Voda come I'm told to wait 3 months.. I would have lost money and clients by then.. I'm reporting this matter to ICasa. I'm even thinking of moving all my accounts to another bank.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Apr 2018, 09:08
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***