FNB Refuse to pay my money that went kiddy

On march 03 and March 05 two different payments were made from my card to the amount of R2400.00. I only saw it later when my card declined certain payments. I called the bank to report ***** nothing was done I took a day off to go to Cape gate branch after crying the branch manager tried speeding up the process. I got a response a day later regarding the investigation that is not acceptable. They are questioning why I still have the card and the fact that I only notify them later like really..who watch their banking everyday? I am turning to hello Peter to tell people that FNB bank bis bad your money they can't keep safe at all they making empty promises. I am cancelling everything I have with FNB if they don't give my money back. When you use your airtime to call they drop the call they are not well spoken and has no telephone etiquette!

I need my money no later then this week!