AP
Andre P

1 reviews | Active since May 2015

13 May 2015, 16:15

FNB refuse to clear my name on their system

Good day,<br> <br> I went under debt counseling in 2009. I had an overdraft facility at FNB. Before the case was registered with the court FNB's attorney (Van De Venter, Mojapelo Inc) approached me with an offer. The offer is as follows: Please be advised that Mr Du Plessis has a balance of R87820-00 outstanding on his overdrawn account reference number: ***4 and should he pay the account in full he gets 40% discount and settlement as full and final will be: R54290.40 is payable, which thereafter we will close our files and forward him a paid up letter. That letter was dated 24th June 2010. I made a internet transfer for the amount of R54290.40 on the same day. I approached FNB to clear my name on their system and was told that I did not pay the full outstanding amount and therefor have to remain in Cat 3.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2015, 11:42
Official
Hello doepas,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 684863.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)