MM
Moshibudi M
1 reviews | Active since Jun 2011
21 Aug 2019, 16:00
FNB - REFUSE TO CHANGE PRICE PLAN CITING HIGH RISK
I recently visited FNB to downgrade (change price plan on monthly fees) and I was told that the system does not allow it because I am "High Risk"...How does the so called high risk have anything to do with changing price plans? Is it a way of FNB to continue charging me the R109 a month? It is bad. I need help with this.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
22 Aug 2019, 08:25Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply22 Aug 2019, 08:25
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
MM
Moshibudi M's updateReviewer Update
12 Nov 2019, 12:10Good day,
Fnb is still charging me R109 for monthly fees even after I made a request to downgrade to a Pay As You Use. What is wrong with FNB? High Risk for what? I am not closing the account. I need an affordable Price Plan, that's all. I need this to be sorted urgently.
Fnb is still charging me R109 for monthly fees even after I made a request to downgrade to a Pay As You Use. What is wrong with FNB? High Risk for what? I am not closing the account. I need an affordable Price Plan, that's all. I need this to be sorted urgently.
MM
Moshibudi M's update12 Nov 2019, 12:10
Reviewer Update
Good day,
Fnb is still charging me R109 for monthly fees even after I made a request to downgrade to a Pay As You Use. What is wrong with FNB? High Risk for what? I am not closing the account. I need an affordable Price Plan, that's all. I need this to be sorted urgently.
Fnb is still charging me R109 for monthly fees even after I made a request to downgrade to a Pay As You Use. What is wrong with FNB? High Risk for what? I am not closing the account. I need an affordable Price Plan, that's all. I need this to be sorted urgently.