MS
Marianne S
1 reviews | Active since Mar 2018
16 Apr 2020, 15:33
FNB refuse to aid in financial relief or payment arrangements Covid-19!
I see i'm not the only one struggling with FNB to make payment arrangement for my personal loan - all I get is the same loan offer which doesn't make any sense at all. I have also phoned, used the app and send emails to all the email addresses I could find online. This is really frustrating and doesn't leave you with any options. Their only concern is to keep your credit profile intact, which should not really be of any concern right now. FNB not staying true to their slogan at all "How can we help you?".
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Replies (1)MS
Marianne S's updateReviewer Update
17 Apr 2020, 09:33After receiving a phone call this morning @ 07h42, explaining my situation and being told they will send me the relevant docs to make a payment arrangement instead of taking on another loan. This is the reply I receive: Self-employed customers will not be covered by a special arrangement claim. You may however, submit a claim via the COVID-19 tab on the FNB App.
Insanity Is Doing the Same Thing Over and Over Again and Expecting Different Results. This what it feels like trying to survive this COVID-19 and dealing with FNB.MS
Marianne S's update17 Apr 2020, 09:33
Reviewer Update
After receiving a phone call this morning @ 07h42, explaining my situation and being told they will send me the relevant docs to make a payment arrangement instead of taking on another loan. This is the reply I receive: Self-employed customers will not be covered by a special arrangement claim. You may however, submit a claim via the COVID-19 tab on the FNB App.
Insanity Is Doing the Same Thing Over and Over Again and Expecting Different Results. This what it feels like trying to survive this COVID-19 and dealing with FNB.