FNB refuse approval re-advance on home loan payout

App**** on 14 June2022 for a re-advance on my co-owned property. Had to use an OCR scanned image on a PDF form to apply and this needs to be printed and fille din manually. Received final approval after a valuation had to be done (not sure why) on 30 Jun 2022. Then the process fell apart, the home owners insurance and proof of address for my partner was requested. hen thumb sucking became the norm with ongoing new documents requested. I was sent and another form followed to confirm that my partner stays with me. Yet another OCR scanned form in a PDF. Documents sent back and then came the "verification" call on 07 Jul 2022 to my partner. He was NOT allowed to ask me for the financial info like date of purchase, purchase price etc. even though I am the co-owner. He obviously "failed" their check and was instructed to go to FNB to verify himself. They obviously do not believe he is alive. The payout cannot be done without all these ongoing thumb sucking checks and documents. There are clearly no proess in place and it was escalated to the pre-ombudsman numerous times. They just say its a complaint if I do not get a response. The delay tactics of this *********** bank is noted.