FNB refund of *****

My mother was corned by three men of a substantiative amount where it is alluded such ********** cases occur and as a pensioner she has no other means of recovering her money and a case with police is open. The branch manager in Pretoria on Friday mr Andre Fourie didn’t even bother to give her forms to file a case of ***** so that she can be refunded and requested she submit a statement which was emailed to him on Monday and everytime we call his office he is either in a meeting And doesn’t bother to return calls or respond to emails. Many of such issues has occurred to other people whom were refunded same day I am not sure why is my mother treated as an exception . Pensioners are vulnerable to such ****** who are everywhere and police must discharge duties to protect SA citizens but as for FNB it is disturbing for my mother to receive such a treatment in this unfortunate event and no one is coming to assist her which means our pensioners are more vulnerable if they encounter such misfortune. Cannot see why even a reference is not provided for her case by the bank cause the case is even opened with police.