FNB refund my money already. Times are hard!!!!!!!!

I would like to find out how long it takes to refund money that was deducted on clients' account but declined transaction. I am stuck between a rock and a hard place as everyone is playing the blame game at my expense. Capitec says they are waiting for FNB, and FNB can only be contacted by my bank, Capitec as I am not their client.

I tried withdrawal 15 February, R700. At ATM***9, 13:09 TRACE: VODSKKW7ZCGK.

The transaction was declined, I have slip as proof, but R700 still went off from my bank account. I have been calling for follow up and response is that there's no response from the FNB agent. Times are hard and I need my money as I was doing a withdrawal, it was because I needed the money. I am not happy with this as I have been patient. Tomorrow marks 14 days already with not refund.

Capitec Incident numbers. #*** #*** I have decline slip as proof of failed transaction.