FNB reduced my eBucks levels when I upgraded

FNB called me in September and the consultant told me that I WILL receive more eBucks and get a lot more benefits if I upgrade my Gold account to a Platinum. Since I am (or was atleast) on Level 3 of eBucks and get quite a lot back monthly I thought it would be great to earn even more - so I upgraded.<br> <br> A couple weeks ago I noticed FNB pushed me from Level 3 back down to Level 1! How is this possible! I was told it had to do with my spend. I told FNB I spend more now than I did a few months back so how can I fall levels, I should have upgraded! <br> <br> Griffith Bagani has taken 11 days and has still not gotten back to me with what has gone wrong. Him (and another consultant who called to confirm my complaint) still have not let me listen to the call recording.<br> <br> It has been almost 2 weeks and you guys have not sorted this issue out. This is theft! I was NEVER told I would drop eBucks levels when I upgrade. I want my eBucks restored back to Level 3 and I want my eBucks reassessed over the last 3 months so that I am credited with all the extra eBucks I have now lost because of your mess up!<br>